Shipping & Returns

Dispatch & Delivery

• Orders are dispatched from Kannauj, Uttar Pradesh within 1–2 business days.
• Standard Express: delivered in 6–7 days.
• Royal Priority Dispatch: dispatched within 24 hours and includes our velvet gifting pouch.
• Remote pin codes may take an additional 2–3 days.

Shipping Charges

• Free standard shipping on all orders of ₹999 and above.
• A flat ₹90 applies to standard orders below ₹999.
• Royal Priority Dispatch is ₹150 regardless of order value.

Cancellations

An order can be cancelled free of charge any time before it is dispatched. Email hello@ittare.com with your order number and we will confirm the cancellation and refund.

Returns & Replacements

Because itras are sealed perfumery products, we can only accept returns where the item arrives damaged, leaking, or is not what you ordered.

• Report the issue within 24 hours of delivery with photographs of the parcel and product.
• Approved claims are replaced free of charge, or refunded in full if a replacement is unavailable.
• Opened or partly used bottles cannot be returned unless the product is faulty.
• Return shipping on a valid claim is at our cost.

Refunds

Approved refunds are issued to the original payment method within 5–7 business days of approval. Cash-on-delivery orders are refunded by bank transfer to details you provide.

Need Help?

Track your parcel from the track order page, or get in touch — we are here Monday to Saturday, 9am–6pm IST.